FAQ




How do I register?
  • Your venue will send an email with the URL to your game streaming portal and include a unique PASSCODE for your venue. You will enter this PASSCODE when you REGISTER to the site. Note: the league PASSCODE is not your password. You will set your own password and enter the PASSCODE in the PASSCODE field. 
  • To sign up, click the REGISTER button on your location’s streaming portal home page. 
  • Complete the required information and enter the PASSCODE for your league to start streaming games.
How do I watch from a mobile device?
  • Simply enter your location’s streaming portal URL into your mobile device.
What if I forgot my password?
  • On your venue’s streaming portal home page, click LOGIN then select the "Forgot Your Password?" link. You’ll receive a link in your email to reset your password.
What are the user system requirements?
  • Windows
  • 33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32 bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), or Windows 8 (Classic and Modern)
  • Internet Explorer 7.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, Safari 5.0 or later, or Opera 11
  • 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory
  • Mac OS
    • Intel Core™ Duo 1.83GHz or faster processor
    • Mac OS X v10.6, v10.7, or v10.8
    • Safari 5.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, or Opera 11
    • 512MB of RAM; 128MB of graphics memory
  • Linux
    • 33GHz or faster x86-compatible processor, or Intel Atom 1.6GHz or faster processor for netbooks
    • Red Hat® Enterprise Linux® (RHEL) 5.6 or later (32 bit and 64 bit), openSUSE® 11.3 or later (32 bit and 64 bit), or Ubuntu 10.04 or later (32 bit and 64 bit)
    • Mozilla Firefox 4.0 or Google Chrome
    • 512MB of RAM; 128MB of graphics memory
What if I still need help?
  • For technical questions, please contact us at support@godogsports.com.
  • For scheduling questions, please contact your venue representative.
Why isn't last year's login and password working?
  • Each year all users will need to register with your league's portal for the upcoming season. The prior season's login and password will not be stored.
What devices can I watch the service on?

The service is designed and supported for viewing on PC, Android phones and tablets, and iOS phones and tablets. The site is responsively designed and can be viewed on a variety of screen sizes. You may cast to a TV using an Android device for Google Chromecast, or an Apple device for Apple TV.

What kind of internet connection do I need?

Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 4,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.

In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.

How do I cast the video to my TV?

There are a few ways to get the content onto a large screen TV:

  1. In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connected TV. For further information on how to Chromecast visit https://support.google.com/chromecast/answer/6006232?hl=en-CA
  2. To use AirPlay, you will require an Apple TV device connected to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
  3. If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/

New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology we are unable to warrant that third -party casting technologies will work with the system.

Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and mac OS) via Airplay. At present, no other casting configurations are officially supported in any other browsers.